Operation Manager - Service Provider
Salary CNY350000 - CNY500000 per annum
Consultant Silvia Xu
Date posted 30 August 20192019-08-30 2019-10-29 manufacturing-and-production Shanghai CN CNY 350000 500000 500000 YEAR Robert Walters https://www.robertwalters.cn https://www.robertwalters.cn/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Leading operation team through supervising operation managers in eight BUs across five cities, incl. multiple functions of customer service, production, logistic, quality, local purchasing and EHS in each BU.
- Responsible for creation, development, communication and implementation of the Operation strategies and key initiatives. Constantly steer and control all operational activities in China with the objective of maximizing the operating profit.
- Responsible for performance KPIs- ensure smooth execution of all service contracts and achieved excellent customer experience
- Provide leadership and guidance to BU operation managers and employees to ensure operational excellence and customer satisfaction.
- Develop and maintain intimacy with customer’s high-level management to demonstrate customer care culture
- Collaborate with Sales, Sourcing, Finance and HR department to maximize the contribution to sales and operating profit through optimum allocation of manpower and key resources.
- Bachelor degree, master degree or MBA is preferred
- Minimum 8 years management experience in operation role, the experiences in manufacturing or industrial service industry is preferred
- Good knowledge and skill in developing and deploying strategic initiatives to meet business targets
- Strong finance and business acumen
- Excellent management and leadership skills, good balance between process management and result-driven
- Excellent communication and negotiation skills
- Fluent in both spoken and written English
About the Company:
Global textile and apparel service provider, operating in more than 30 cities.