Client relationship Manager
Salary CNY450000 - CNY550000 per annum
Consultant Sassay Zhang
Date posted 04 December 2018 2018-12-042019-02-02 sales No.1539 West Nanjing Road Shanghai 200040 Robert Walters https://www.robertwalters.cn https://www.robertwalters.cn/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
This is a client relationship management position, mainly in charge of managing existing clients relationship to provide high quality of services and solutions.
- Utilise in-depth knowledge of relevant products and services and how they might be tailored to provide the best solutions for clients
- Maintain highest standard of service excellence, regular monitoring of client satisfaction (NPS) and take demonstrated actions to improve
- Maintaining a core understanding of each client’s business to meet their needs and identify new opportunities
- Protect recurrent revenue by regularly reviewing all contracts to ensure profitability and quality
- Manage operational risk, by using relevant Management Information to identify risk situations and take any appropriate action to minimise loss
- At least 5 years B2B client relationship management experience (farmer)
- Fluent in English speaking and native in Chinese
- Strong communication skills, project management experience
About the company:
- This is a global leading HR service provider (HCM) with offices all over the world.