Sales Capability and Operation Manager

This is Sales Operation role in FMCG Industry.

Key Responsibilities:

• Own the sales capability program development for China sales team. Review existing capability in order to develop a 3-year plan and implement a solid capability improvement plan with clear milestones. Set up goals for next 3 years and work out a solid capability improvement plan
• Sales capability program execution: localize global training materials, utilize local resources, and deliver the program to meet the global standards step by step
• Implement effective measurement and evaluation methods and metrics to assess the progress made by the teams after completing the capability program
• Analytics and business insight: establish efficient processes and accurate reports and dashboards to enable Sales leaders to actively engage market challenges and drive revenue growth
• Platforms and Systems: Sales organisation’s CRM and other platforms or applications must be integrated, robust, and cost effective. The goal is for these assets to deliver value to the Sales team in a scalable and flexible fashion
• Data management: Sales Capability and Operations Manager will help Sales leaders to select which data to explore and assess. Will ensure data is clean, accurate, and complete before being rolled-up into reports
• A&P and Cash efficiency / effectiveness: identify proven growth drivers and allocate sufficient resources into the right growth drivers through practical measurement and evaluation processes. Robust controls and processes of promotion and discounts to be put into place by the Sales Operations Manager to minimize any possibility of embezzlement and errors by internal teams or the trade
• Pricing and contracting support given the pace of business, it’s imperative that this role enable the Sales team with high-quality proposals that can be turned around quickly and efficiently. Contracts must be positioned competitively; however, they must also fulfil Company and customer objectives and establish mutual value
• Demand and sales forecast: Cascade top-down sales and profit targets to each region by SKU. Build bottom-up monthly sales and profit targets by SKU by region. Track progress on a regular basis to identify risks and opportunities

Key Requirements:

• Experience in sales capability improvement programs
• Evidence of commercial or sales management experience
• Business Analytics. Experience in identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions
• Long term thinking. Demonstrate ability in establishing and committing to a long-term course of action to accomplish a future goal or vision after analysing factual information and assumptions, taking into consideration resources, constraints, and organizational values
• Compelling communication skills. Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others thoughts and actions
• Continuous improvement. Initiating action to improve existing processes on a daily basis; identifying improvement opportunities, generating ideas and implementing solutions
• Contribute to developing talent, specifically by creating a continuous learning culture that ensures our people and teams realise their highest potential

Desirable:

• Graduate Degree
• Fluent in Spoken and written English
• A positive, can-do attitude
• The ability to demonstrate tact and extreme discretion in the access to/ handling of very confidential and sensitive information
• Team oriented
• A sense of calm even in high-pressure situations