Manager, Retail IT Operation Transformation
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Salary Negotiable
Location Shanghai
FULL_TIMEConsultant Roxy Chen
JobRef 1226490/001
Date posted 09 March 2023
shanghai tech-transformation/project-manager 2023-03-09 2023-05-08 it Shanghai CN Robert Walters https://www.robertwalters.cn https://www.robertwalters.cn/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
Our client is looking for a Manager, Retail IT Operation Transformation in Shanghai.
Key Responsibilities:
- Drive Retail IT operations program across NA & SAPMENA in accord with Retail strategy under the supervision of NA & SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams
- Liaise with market retail IT and BPO to maintain and enhance the retail business operation
- Visualize operation & business KPIs with a strategic view to rationalize & calibrate team’s priority on an on-going basis
- Manage external vendor relations and contracts to sustain system operations
- Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams
- Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions
- Support project planning & execution by evaluating operational/functional impacts by enhancements and change requests
- Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region
- Build solid business relationship with Retail team. Bridge business and IT to support retail growth
- Collaborate with various NA & SAPMENA Zone IT teams to deliver business value on cross-domain activities
Key Requirements:
- Academic Qualifications: Bachelor’s degree in IT
- 5-8 years in operations management, system operation support and maintenance experience
- Strong system operation support and maintenance experience
- Fluent verbal and written communication skills in English
- Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs
- Strong vendor management skills to drive execution excellence
- Strong project management skills in demand planning and follow through from initiation to project closure
- Strong sense of responsibility to fully own retail IT operation
- “Can-do” attitude to drive results
- Collaboration at the heart of working style
- Self-starter with high level of autonomy
- Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus
- ITIL certification is an advantage. ServiceNow experience is an asset
Added Advantages:
- Proven project management experience. Scrum Master qualification is an asset
- Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus
- Cegid POS solution knowledge is a strong plus
