Presales Engineer

The Solutions Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of company solutions, and the development of account plans.

Key Responsibilities:

• Partner with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
• Maintain a high level of technical knowledge of F5 and the relevant industry
• Utilize Sales Strategy and Solution Messaging to identify solutions for customer business objectives
• Participate in the development and support of presentations for customers and partners
• Clearly articulate technical elements of the company value proposition to customers and partners
• Maintain knowledge of competitive landscape and share knowledge with CAT team
• Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
• Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
• Effectively negotiate and pursue conflict resolution
• Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
• Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
• Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
• Lead strategic (organizational) opportunities
• Well-developed SME focus for one technology
• Deliver customized product presentations using an advanced solution-based sales approach
• Proactively provide consultative support
• Create customer documentation for POC
• Understand business requirements involved with technical account strategy
• Work effectively with Engineering, Product Development, and Technical Support organizations
• Solve problems independently and creatively
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Performs other related duties as assigned
• Channel support activities includes

Key Requirements:

• 5+ years working with network, security and/or web technologies
• 3+ years of pre-sales, especially in BFSI sector
• BS/BA or equivalent work experience
• Advanced presentation skills
• Experience with MS office suite or Works
• Ability to balance competing priorities
• Physical Demands and Work Environment
• Language:
• Must be able to read, write and speak English and Mandarin fluently
• Must also be fluent in local language as this role supports our local customers
• Multiple language skills are a plus
• Demonstrate expert knowledge of:
• Industry and targeted technologies, must know well about banking industry, understand the requirement for BFSI sector
• Industry trends and cycles
• Fluence experience on private cloud or public cloud (AWS, Azure), 3rd party certification is a plus. Or know about DevOps lifecycle, with at least one coding language skill (python or Java, restful API), DevOps certification is a plus
• Network design (required)