Achieving speed, scale, and impact with a Candidate Experience Diagnostic

Robert Walters’ CX Diagnostic applied a proprietary science-based, research and data-led framework to assess the end-to-end recruitment process, identifying candidate journey pain points, barriers and opportunities to enhance the candidate experience. 

The diagnostic segments the candidate experience journey into three pillars: Attract, Engage and Convert. The diagnostic then examines each element of the candidate journey through four CX lenses: speed, transparency, user experience (UX) and perception. 

Delivered by our experienced Innovation, Brand and CX Practitioners, this end-to-end audit analyses the current recruitment candidate journey process through 7 different stages:

• Pre-apply
• Job discovery
• Careers page
• Search & match
• Job adverts
• Job applications
• Talent pool development

"Continually improving the candidate experience at Uber is our North Star in Talent Acquisition. It’s our obsession and so much work goes into constantly evaluating the candidate journey to see what works and what can be improved whilst keeping pace with changing candidate sentiment and change. However, it was truly enlightening to engage with Robert Walters as an external partner was not only a fresh pair of eyes but a tremendous amount of expertise in the space. The key thing for us is to identify actionable items that we can make happen at speed and at scale with impact, so to be able to achieve this with the diagnostic approach was fantastic.”

Matt Yates

Talent Acquisition Director

Uber